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Terms of Service

Last updated: 22 July 2026

These Terms of Service ("Terms") govern your access to and use of Kvitlo, a service operated by ozpr s.r.o., a company registered in the Czech Republic with its seat in Prague ("Kvitlo", "we", "us"). By creating an account or using the mobile app or web application, you agree to these Terms. If you are accepting on behalf of an organization, you confirm you are authorised to bind that organization. These Terms also serve as the end-user licence agreement (EULA) for our mobile app; where you obtained the app through an app store, the store's own terms apply in addition (see §4).

1. The service

Kvitlo helps businesses capture paper and digital receipts, extract their accounting details using automated processing, and export the results to accounting systems (e.g. Pohoda). You photograph a receipt in the mobile app — or send it in by share sheet or a per-user email-in address — the values are extracted automatically, and an accountant reviews and approves each document before export. Processing is asynchronous and batch-oriented by design: capture is instant, extraction happens later, and you review a batch when it suits you.

2. Accounts and sign-in

You must provide accurate registration information and keep access to your account secure. Sign-in is passwordless: we email a one-time code to your address, and a signed-in web browser may be remembered so you are not asked again on that device. You are responsible for activity under your account and for the security of the mailbox and devices you sign in with. Accounts may be personal or provisioned within an organization; organization owners and admins may manage members' access to that organization's data.

3. Plans, billing and subscriptions

Kvitlo is offered on a free tier, personal subscriptions and top-ups, and organization subscriptions. Document processing is metered at the point of processing, never at capture — capture always works; a receipt with no funding holds visibly as awaiting quota and is covered retroactively once an organization subscribes. Prices, included allowances and applicable taxes are shown before purchase and may change with reasonable notice. Except where required by law or by the applicable app store's policy, payments are non-refundable.

  • Basic — free. A personal monthly allowance of receipts with deterministic extraction (on-device OCR and parsing, no AI, no registry look-ups).
  • Plus — a personal auto-renewing subscription purchased in the mobile app (Apple / Google in-app purchase). Adds full AI extraction, vendor enrichment, and a longer file-retention window.
  • Top-ups — a consumable in-app credit pack (personal, does not expire) that unlocks AI extraction on the funded receipts on Basic; retention stays at the Basic window.
  • Organization subscriptions — billed to the organization on the web through Stripe against its IČO/DIČ with a proper VAT invoice. They cover all members' receipts for that organization with AI extraction and annual retention, so no member's personal allowance is used. Usage above the plan's bucket is not blocked — it keeps processing and the excess is billed on top (metered).

Auto-renewal. Personal subscriptions renew automatically for the same period unless cancelled at least 24 hours before the current period ends. Payment is charged to your App Store or Google Play account. You manage or cancel a personal subscription in your device's store account settings, not inside Kvitlo; deleting the app does not cancel a subscription. Organization subscriptions renew per the term shown at checkout and are cancelled through the organization's billing settings.

4. Purchases through app stores (Apple / Google)

Where you buy a subscription or credit pack inside the mobile app, the purchase is processed by Apple or Google under the store's own terms, and refunds are handled by that store under its policy. You must comply with any applicable third-party terms of agreement when using the app (for example, your wireless carrier's data-plan terms).

Apple App Store — additional terms. If you obtained the app through the Apple App Store, the following also apply, and these Terms (which serve as the licence agreement, or "EULA", for the app) do not conflict with Apple's Media Services Terms and Conditions. Where anything here is less protective of you than Apple's Media Services Terms and Conditions, the latter prevails.

  • Acknowledgement. These Terms are concluded between you and us only, and not with Apple. We, not Apple, are solely responsible for the app and its content.
  • Scope of licence. The licence granted to you for the app is a non-transferable licence to use the app on any Apple-branded products that you own or control, and only as permitted by the Usage Rules set out in Apple's Media Services Terms and Conditions — except that the app may also be accessed and used by other accounts associated with you through Family Sharing or volume purchasing.
  • Maintenance and support. We are solely responsible for providing any maintenance and support services for the app, as required by these Terms or by law. Apple has no obligation whatsoever to furnish any maintenance or support services for the app.
  • Warranty. We are solely responsible for any product warranties, whether express or implied by law, to the extent not effectively disclaimed. If the app fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price of the app to you (if any); to the maximum extent permitted by law, Apple will have no other warranty obligation whatsoever with respect to the app, and any other claims, losses, liabilities, damages, costs or expenses attributable to a failure to conform to a warranty are our responsibility.
  • Product claims. We, not Apple, are responsible for addressing any claims by you or a third party relating to the app or your possession and/or use of it, including: (i) product-liability claims; (ii) any claim that the app fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer-protection, privacy or similar legislation.
  • Intellectual property. In the event of any third-party claim that the app or your possession and use of it infringes that third party's intellectual-property rights, we, not Apple, will be solely responsible for the investigation, defence, settlement and discharge of any such claim.
  • Legal compliance. You represent and warrant that you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a "terrorist-supporting" country, and that you are not listed on any U.S. Government list of prohibited or restricted parties.
  • Contact. Any questions, complaints or claims about the app may be directed to us using the contact details in §16 (ozpr s.r.o., Prague, Czech Republic; legal@kvitlo.cz).
  • Third-party beneficiary. Apple and its subsidiaries are third-party beneficiaries of these Terms and, upon your acceptance of these Terms, have the right (and are deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.

5. Automated extraction is assistive

Values read by our automated extraction (amounts, VAT, dates, vendor, payment method) are provided to speed up bookkeeping and may contain errors. They are not tax or accounting advice. A human reviewer is responsible for verifying every document before it is booked or exported. You remain responsible for the accuracy of your accounting records and for compliance with Czech tax law, and — before you rely on digitised copies in place of paper — for confirming the treatment with your tax advisor.

6. Your content

You retain all rights to the receipts, images and data you submit ("Customer Content"). You grant us the limited rights needed to host, process, export and archive it in order to provide the service. Original scans are stored immutably (write-once) with a per-file checksum and an audit trail; edits create new versions of the structured data, never of the source image. You are responsible for having the right to upload Customer Content and for its lawful use.

7. Your receipts, retention and archive pickup

The statutory obligation to retain tax and accounting documents is yours and is unchanged by using Kvitlo (VAT documents are generally kept for 10 years). We hold your document files only for a processing window that depends on your plan — on Basic, until shortly after the end of the following month; on Plus, until the end of June of the following year — after which a ZIP archive of the originals plus machine-readable sidecars is made available for a mandatory pickup. Long-term archiving is your responsibility, on your own storage.

Past the deadline, files stay archived but processing is blocked until you complete the pickup or upgrade to Plus; only after you have confirmed the download are our copies of the originals purged. The structured data, the audit trail and the per-file checksums are retained, so a copy you keep locally stays verifiable against our records. An optional Plus add-on for hosted 10-year retention may be offered separately. We warn you before each deadline.

8. Deleting your account

You can delete your account at any time — from the app, from the web app, or by following our account-deletion page. Deleting your account revokes your personal access and anonymises your personal data. Documents you submitted to an organization remain with that organization, which is the controller of its own accounting records and is bound by statutory retention — they are not erased on a single member's request. Where the law requires certain records to be kept, they are retained for the required period and then deleted. See the Privacy Policy for what is anonymised, retained and purged.

9. Acceptable use

You agree not to misuse the service, including: uploading unlawful content, attempting to breach security or per-company data isolation, reverse-engineering the service, overloading the infrastructure, or using it to build a competing product. We may suspend accounts that put the service or other customers at risk.

10. Third-party accounting systems

Exports (e.g. to Pohoda) are provided in documented formats. We are not responsible for changes to third-party formats or for how your accounting software imports the data. You should verify each import.

11. Availability

We aim to keep the service available but do not guarantee uninterrupted operation. Processing is asynchronous and batch-oriented by design; the timing of extraction is not guaranteed. We may modify or discontinue features with reasonable notice.

12. Liability

To the extent permitted by law, the service is provided "as is" and our aggregate liability for any claim is limited to the fees you paid for the service in the three months before the event giving rise to the claim. We are not liable for indirect or consequential loss, including lost profits or tax penalties arising from records you failed to verify.

13. Term and termination

You may stop using the service at any time and delete your account as described in §8. We may suspend or terminate access for breach of these Terms or non-payment. On termination you can complete your archive pickup and export your data during your plan's retention window (§7); after it expires, files may be deleted.

14. Changes to these Terms

We may update these Terms. Material changes will be notified in the app or by email. Continued use after changes take effect constitutes acceptance.

15. Governing law

These Terms are governed by the laws of the Czech Republic. The courts of the Czech Republic have jurisdiction, without prejudice to mandatory consumer protections.

16. Contact

ozpr s.r.o., Prague, Czech Republic — legal@kvitlo.cz. For help, see Support.

See also our Privacy Policy and how to delete your account.